How can we help?
Search common questions or send a request directly to the Melopod support email.
Frequently asked questions
I cannot log in. What should I do?
Check your email or username, confirm your account is verified, and use the Forgot Password option. If you still cannot access the account, submit the support form below.
Can I change my username or profile details?
Profile details can be changed from Settings. Username changes may be limited to protect account identity and prevent abuse.
What can I upload to Melopod?
You may upload music, audio, videos, images and other material you created or have permission to use. Your uploads must follow the Terms and Community Guidelines.
Someone uploaded my music without permission.
Choose “Copyright report” in the form below. Identify the original work, provide the Melopod username or content link, and explain why you own or control the rights.
How do I report harassment or unsafe behaviour?
Use the report control on the content or profile when available, block the account, preserve relevant evidence, and choose “Safety or harassment” in the form below.
How do I request or delete my data?
Choose “Privacy or data request” below. Melopod may ask you to verify account ownership before providing or deleting data.
How do I delete my account?
Use the account deletion option in Settings when available, or send a verified support request. Some information may remain temporarily in backups or legal and security records.
How do Melopod competitions work?
Each competition has its own deadline, eligibility rules, judging method and prize conditions. Fake votes, stolen entries and automated engagement are prohibited.
Are my messages private?
Messages are intended for participants. They may be processed for delivery and security, and reviewed when reported or when necessary to prevent harm or comply with law.
How old must I be to use Melopod?
You must be at least 13. Minors must have any parent or guardian permission required by the law where they live.
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Still need help?
Complete this form and Melopod will receive an email containing your request. A confirmation copy will also be sent to your email.